1. Order Cancellation
Our dresses are all made to order. Once the tailoring process has begun, the materials can not be reused. So when customer cancels the order, we need to charge part of the materials fee. Hope you can understand this. But there is still time to change your mind after placing your order. For details, please refer to our cancellation policy below.
-Unpaid orders will not be processed. If you do not need it, please simply ignore it.
-Order canceled within 24 hours after the order is paid: you will get a partial refund consisting of 90% of the item price and the full shipping cost.
-Cancellation within 24 to 48 hours after the order is paid: you will get a partial refund consisting of 70% of the item price and the full shipping cost.
-Cancellation within 48 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price and the full shipping cost.
-Cancellation beyond 72 hours after the order is paid: you will get a partial refund consisting of 20% of the item price and the full shipping cost.
-Once your order has been shipped, it can no longer be canceled.
If you need to cancel your order, please contact us for help.
If you want to change size or color after payment.
Please contact us 24 hours after payment. If the dress is already in the making process, and you want to change size or color, the extra cost would be charged.
2. Order Exchange
If we make a wrong dress, we will accept exchange or refund. But If the customer wants to exchange for personal reasons (such as not liking the dress, buying the wrong size or color), we do not accept exchanges. Because all dresses are made after payment, we can hardly sell them again even if they are returned.
If you buy the wrong color or size dress and want to re-order, we can give you a large discount coupon. We highly suggest you choose the size and color carefully.
3. Order Return
We will accept return or refund if we made the wrong dress. Customers need to send us pictures of the dress to prove we made the wrong dress.
We also hold the right to refuse any unreasonable returns, such as wrong size or color you gave us. And we do not accept returns for try-order. If you just need one dress, please DO NOT order more than one dress and return other dresses you do not like. Because all dresses are made after payment, we can hardly sell them again even if they are returned.
For accessories, we do not accept returns. Please note accessories are final sale.
All dresses made by hand work, although we can’t be careful, there might be some small problems which we can’t be totally avoided (such as frills or wrinkles). It is best to order multiple bridesmaid dresses together. If multiple dresses are ordered separately, they may have a little color difference, which is an unavoidable situation of fabric dyeing.
Please carefully follow our return guide:
1. Contact us in 2 days after you receive the items.
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies to the size, incorrect style, and color, etc.
3. Item must be returned in 1-15 days upon delivery date. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise, we will refuse the return.
4. Please fold the dress inside out. The tracking number of the returned item must be provided together with the reference code issued.